Code of Ethics
Members shall:
- Develop, own and/or manage their properties so as to provide a safe, private, and comfortable residence for their tenants and maintain the property in a manner consistent with the Residential Tenancies Act, 2006 and other applicable legislation.
- Be aware of and comply with all federal, provincial, and municipal laws and regulations as they apply to their business and the residential rental industry and in adherence to the bylaws and policies of this Association.
- Act fairly, promptly, and professionally in dealing with any complaints, concerns, or problems brought to their attention.
- Not discriminate against any person on the basis of race, colour, creed, gender, sexual orientation, family status, national origin, disability, receipt of public income assistance or source of income.
- Seek to establish and maintain positive relationships with their tenants that are based on mutual respect and recognition of the rights and responsibilities of both tenants and rental housing providers.
- Make an effort to resolve disputes in good faith and use the Office of Residential Tenancies when disputes require resolution and/or a formal decision.
- Consider the effect of their actions on the public perception of the rental housing industry as a whole and endeavour to maintain cordial relations with tenants, guests, and community members.
- Participating in providing an exchange of information with other RHSK members for the benefit of good landlord/tenant relations being mindful of the need for the protection of personal information.
- Seek to maintain a cooperative relationship with fellow members and:
- not publicly criticize any other member;
- not express an opinion of another Member’s management style or property condition unless requested in a professional capacity;
- AND such an opinion will be given in writing with strict adherence to professional courtesy and integrity.
- Conduct their business in a professional manner that will serve to enhance the image of the industry, this Association, and its members.
- Protect the public against fraud, misrepresentation, and unethical practices.
- Exercise due care and attention for all employees, contractors, and service providers who support the operation of the property.
- Strive to manage their property in a manner consistent with a responsibility to conserve natural resources and the environment.
Complaints registered through this process are designed to alert the Association of a possible contravention of our bylaws, policies, or code of ethics. The Association does not accept anonymous complaints; complainants must provide their name and contact information so the Committee can follow up appropriately.
If your concern involves a possible violation of The Residential Tenancies Act, 2006 or other Saskatchewan legislation, you should file a claim with the Office of Residential Tenancies.
A complaint will be promptly investigated by the Association’s Discipline Committee, and disciplinary action will only be taken after an investigation has been conducted, a claim has been registered with the Office of Residential Tenancies, and the Member has been given the opportunity to be heard and/or correct any contravention. Please complete all sections to ensure the Committee has sufficient evidence to conduct an investigation.
Respectful Communication
Rental Housing Saskatchewan is committed to providing a safe, respectful environment for our staff, members, and everyone who contacts us. We do not tolerate hate speech, harassment, threats, or verbal abuse or aggression of any kind, including discriminatory language, profanity directed at staff, or intimidating behaviour.
Our staff are here to help, and we ask that anyone contacting the Association treat them with respect. If a conversation becomes abusive, threatening, or aggressive, staff are authorized to end the call. Repeated or serious incidents may result in restricted contact with RHSK.